Our CEO and founder, Mark Bentz on our PAARCC Program
The PAARCC program is unique to our clinic. The owner, Mark Bentz, designed this program specifically for clients with motor-vehicle related injuries after he went through his own recovery following two separate accidents. Throughout his experience, Mark realized very quickly that while a multidisciplinary approach to MVA-related injuries was imperative in recovery, there was no therapist in charge of his rehabilitation.
This resulted in many appointments with a variety of therapists, leaving him confused about which actions to take to help his recovery. Mark knew that there needed to be a better, more efficient method of therapy and rehab. So, in 2019, he invented the PAARCC Protocol.
The PAARCC program is our rehabilitation program for ICBC patients consisting of Physiotherapy, Active rehab, Acupuncture, Registered massage therapy, Chiropractic care and Counselling. But, what really sets the PAARCC program apart is that we match you with a Rehabilitation Team leader, who becomes your go-to throughout every phase of your recovery.
Our administrative team also supports you every step of the way: they handle all your claims and bill directly to ICBC, so you really are in the best hands! And the numbers speak for themselves: since this program has been implemented, we have had a huge amount of clients calling to switch over to our clinic to get started.
(Our ICBC Rehabilitation Program)
The PAARCC Program process
Our PAARCC program (our ICBC Rehabilitation program) is made up of three phases of rehabilitation. Before your first appointment, our administrative team takes care of all your paperwork, while your rehab team reviews your initial intake form. Your first appointment will be with your Team Lead — a kinesiologist. He or she will be the head of your rehab program and will be your main contact throughout your journey. From there, our kinesiologist assesses you and depending on your needs, connects you with either a physiotherapist, registered massage therapist, chiropractor or acupuncturist. At this point, you now have a ‘core team’ of two therapists – your kinesiologist and the other therapist. As you progress through our phases of your recovery, we will add or subtract additional therapies, depending on your needs. During the entire recovery process, your team meets twice a week to discuss your progress and treatments.
Once you approach the last phase of our program, you will begin active rehabilitation. This is an exercise program that is designed by your kinesiologist, who will be working closely with you to make sure that your body is adjusting. Phase 3 is designed to get you ready to resume an active and healthy life — it is important to remember that setbacks can be a normal aspect of recovery and we are here to support you and get you back on track.
Our administrative team and kinesiologist will also be handling all the administrative aspects of your recovery. They liaise with ICBC and handle the paperwork and billing, so that you can focus on getting better fast!
In order to get started with your appointments, you need to provide our reception team with your ICBC Claim number, your name and your date of birth. After that, we will contact your adjuster on your behalf and take care of the rest. And you can begin your recovery right away!
Our program is designed for you to have two 1-hour blocks of therapy per week.
No! ICBC automatically pre-approves you for treatments listed below, within 3 months of your accident date. Because your pre-approvals are dependent on your accident date, it is important that you get started right away!
**Please Note: ICBC massage therapy sessions are subject to co-pay for the pricing difference.
This depends on the severity of your injuries, your commitment to therapy, and the frequency of treatment. Our intentions are to have you feeling healthy and happy after 3 months of treatment.
No problem! If your recovery requires further treatments, your kinesiologist will submit an extension request to ICBC on your behalf. If this is the case, you may be required to send a doctor’s referral.
We provide direct billing to ICBC. There are no user fees and 100% coverage for the following modalities:
– Acupuncture
– Physiotherapy
– Chiropractic
– Kinesiology
– Occupational Therapy
– Counseling
There is a co-pay amount of $27.00 + GST for the following treatments:
– Registered Massage Therapy
We do not provide online bookings for these treatments so please call 604-685-4325 to book all your appointments.
Please call in at least 24 hours in advance if you need to move or cancel your appointment. All appointments that are either late cancellations or no-shows will need to be paid in full by the patient.
All subsequent treatments for Kinesiologist and Massage Therapy are 45 minutes, Acupuncture and Physiotherapy sessions are 30 minutes, and Chiropractic treatments are 15 minutes long.
No. ICBC will only approve one appointment of each modality per day.
This also applies if you’re planning to have another treatment of the same type in another clinic on the same day as your appointment with us.
Absolutely not, ICBC does not pay for no shows.
Yes, if you choose to pay out of pocket but we are not responsible if ICBC refuses to cover your claim.
If you have a referral from your doctor, then you should start there. If not, we have all our new ICBC clients start with a Kinesiologist for an initial assessment. You will then be assessed and additional therapies may be recommended. We treat a lot of ICBC clients and this treatment plan has been very helpful in optimizing care for your injuries.
We have specific therapists that focus on treating ICBC patients and these are the therapists we will book you with. Also, to optimize your care, we highly recommend staying with one therapist for a given profession.
Yes, you can but ICBC will not cover the additional fee for the additional time. If you choose to do this, you will need to pay out of pocket for the price difference.
Click here to see ICBC’s current pricing for these treatments
Please email our ICBC team at rehab@electrahealth.ca and we’ll answer your questions as best as we can.
Anas QarApril 24, 2025.Trustindex verifies that the original source of the review is Google. I had a massage with Igor Tatarnikov and it was exactly what I needed. He was super professional and knowable, and really took the time to understand where I was feeling tension. You can tell he knows his stuff — his pressure was spot on, and he knows how to heal the pain and tightness. By the end of the session, I felt lighter, more relaxed, and way more mobile. it actually made a difference. If you’re dealing with stress, tight muscles, or just want a high-quality therapeutic massage, I can’t recommend Igor enough. petr moravecApril 16, 2025.Trustindex verifies that the original source of the review is Google. Very organized and great quality service👌 Vlad UritskyApril 11, 2025.Trustindex verifies that the original source of the review is Google. Saw Alexander today with a very painful lower back. He got right to work on a deep tissue massage along with some stretching. Would 100% return Rhonda LeeApril 10, 2025.Trustindex verifies that the original source of the review is Google. I have tried many different massage therapists through the past 12 years and usually been disappointed due to my bad back being beyond the scope of a therapists knowledge. Brad Dow has incredible knowledge of massage therapy and is actually helping me, which is fabulous and unusual. If you need massage therapy which is actually going to help a long standing problem then give Brad Dow a chance! I feel so blessed to be able to have found him. Travis BriggsApril 6, 2025.Trustindex verifies that the original source of the review is Google. Been going here for about 6 months and have yet to be disappointed. Doina Pislari is a fantastic RMT and wonderful person! Ramona SharmaApril 6, 2025.Trustindex verifies that the original source of the review is Google. After 3+ years of persistent pain that had eventually worsened to the point that I was having trouble walking, sitting, standing, sleeping - chronic sciatica, discomfort along the entire left side of my body, and a stuck, immobile feeling in my pelvic/left abdominal area - I had nearly given up on finding answers. I saw countless professionals including doctors, podiatrists, physiotherapists, and chiropractors, spending well over $10,000 on appointments, diagnostics, and equipment they recommended, doing every remediative exercise/stretch possible while being in excruciating pain. Despite this, no one was able to identify the root cause. Worse still, many practitioners dismissed my experience, attributing it to my weight or lack of fitness, despite the fact that I’ve spent over a decade working out and staying active, being injury-aware, and deeply informed about body mechanics. I was repeatedly offered generic advice like “do hip circles while standing” or “try not to sit so much,” despite the fact that I rarely sit for more than 20 minutes at a time and had already optimized every aspect of posture, ergonomics, footwear, and even explored every potential internal cause like cysts, fibroids, disc herniation. The focus was always on treating surface-level symptoms instead of looking deeper. Then I saw Cole, an RMT, and literally within moments of our first consultation, he was able to pinpoint the actual issue: a tight left psoas muscle. No one else had even considered this, and yet it was the missing piece. I felt seen, understood, and finally hopeful. His approach was not only effective but also respectful of the knowledge and effort I had already invested in understanding my condition. He did his magic, which was extremely specific/specialized techniques to release the psoas, and in just 1 session, I FINALLY noticed a REAL shift. The pain that had defined my daily life for years started to ease, and for the first time in a long time, I felt like myself again. Cole’s work brought immediate relief, but more importantly, it brought back a sense of trust in my body and in the healing process. If you’ve been searching for answers and feel like you’ve tried everything for sciatica/lower back/leg/hip pain, I can’t recommend Cole enough. He listens, assesses with intention, and gets to the root of the issue. I only wish I had found him sooner. Thanks so much, Cole! You're the real MVP. Ksenia Broda-MilianMarch 28, 2025.Trustindex verifies that the original source of the review is Google. All the staff were kind and Jessie is such a skilled practitioner! I had cupping and acupuncture done with her and highly recommend both services. Jackson MannMarch 28, 2025.Trustindex verifies that the original source of the review is Google. The acupuncturist Jessica treated me yesterday for a small kink in my neck. I was more than happy with his gentle and effective treatment.